Support that feels human
We help you get Backuno working on your hosting environment. Premium customers get priority support.
Contact
Email: support@backuno.com
Portal: https://portal.backuno.com
Purchase Premium
Premium unlocks remote storage, scheduling, advanced retention, and priority support.
Buy Premium Compare plans
If you use FOSSBilling, link directly to your product page or checkout.
What to include in a support ticket
This saves time and speeds up fixes.
Hosting stack
PHP version, web server (LiteSpeed/nginx/Apache), and whether WP-Cron is enabled.
Backup size
Approximate total site size + database size, and total file count if known.
Logs / errors
Backuno activity log, and any server error log lines around the backup time.
Response times
Keep this realistic and aligned with your team capacity.
| Plan | Support type | Typical response |
|---|---|---|
| Lite | Community / email (best effort) | 2–5 business days |
| Premium | Priority email / portal | 24–48 business hours |
Refunds
15-day refund window (example)
If Backuno Premium cannot work on your hosting environment after troubleshooting, contact us within 15 days of purchase for a refund.